Informational interview report Research Paper Example | Topics and Well Written Essays - 2250 words

Informational interview report - Research Paper Example This situation would require employees to have outstanding communication ability and flexibility during work. For this reason, I am convinced that a restaurant’s general manager has much to offer. One can learn much about customer service in terms of dealing with different situations. Second, unlike hotels which have multiple departments such as housekeeping, food and beverage, front desk etc., restaurants only focus on serving customers best food experience. Restaurants do not have to think about how to keep customers loyal to their rooms, but only need to make sure the money customers spend on a meal match the value and experience. Therefore, this specialized field can provide one with a closer view of customer service. Third, since I had experience of interning at food and beverage department at a hotel, I want to learn more about this area. During my internship, I earned basic experience of serving, communicating, dealing with customers, and I also saw how my manager and s upervisor manage the whole team. So I think by interviewing a general manager of a more successful restaurant in America, I could add to my knowledge on how to manage a team directly from the manager. Lastly, my family has been involved in customer service business for about 15 years; therefore, customer service runs in the family informing my interest in the business coupled with a desire to learn more of management within this field. As Mr. Zaslavsky mentioned during the interview, he not only manages the teams, but has also to check with customers and staff on a daily basis. I think communication and managing are both my strengths, so a general manager’s position in my preferred profession would provide me with a good learning chance. Industry Introduction Restaurant industry The restaurant industry is part of the wider hospitality industry though it has the largest flow of customers as they basically walk in and out during meal times. The basic undertaking of a restaurant is to prepare and serve food and drinks to individuals who come in for these services. In most cases, meal taking is an in-house affair though there are cases where the same can be taken out or some establishments can offer food delivery services. The industry is quite fragmented with perhaps the only commonality being menus and the general set ups. However, even these can be differentiated to build a unique identity which helps in retaining and attracting customers. There is also a question of services and food; though there are definite meals offered in different restaurants some restaurants also result to foreign or exotic meals to widen their reach. Such offerings and the growth of restaurant based live television shows has upped competition and the industry is perhaps most competitive at present than it has ever been. DC restaurant industry The DC restaurant industry is one of the most mature of the restaurant industry across the United States. Being a metropolitan district th e diversity of people and the need to develop a niche has informed creativity and organization levels not witnessed in many regions within the industry. The fact that DC has a blanket organization, Restaurant Association Metropolitan Washington, which looks after the affairs of the restaurant operators and owners, also suggests the maturity of the industry in this part of the country.

Two Jumbos Collide in Canary Islands Crash of the Century Research Paper

Two Jumbos Collide in Canary Islands Crash of the Century - Research Paper Example Countless deaths and many high profile airplane accidents took place (Marcellin, 2014). The ensuing investigation of United 173 and the fatal Tenerife crash on the taxi driveway gave in to a new era in aviation. A common factor was highlighted as the cause for all these accidents - Human factor. The human factor introduced Crew Resource Management (CRM) to minimize airline accidents (Federal Aviation Administration). Investigators identified human error as the accelerators of these 70s aviation accidents. Inaccurate communication between the controllers and stringent aviation rules (clock time) as the case of KLM and Dutch air were the most ingredients of Tenerife Clash. Studies by NASA-supported the findings of the investigators listing Leadership, Team Coordination, and Decision Making as the crew errors (Marcellin, 2014). The aviation community adjusted their operations by creating an international standard to study and implement notions that eventually become the core of aviation safety. The human factor was incorporated into flight training with the focus of reducing human errors and optimizing human performance. CRM and Human factor integration has many components including Software (Rules, SOP), Hardware (Aircraft components, design), Environment (Weather, social influences), and Liveware (human element). The liveware is the centre core in modern air operation integrating directly all other factors. It is also the most error-prone and that was the sole evidence to optimize interaction between central human operator (Pilot Flying), the plane, and everyone in the aviation system during the performance of tasks (Marcellin, 2014). The interactions performance and influence behaviour positively and negatively. They include Leadership, Crew cooperation, coordination and communication, Teamwork and Interpersonal relation, Personality and attitude interactions. The interactions were recommended by FAA, and ICAO, which

Behavioural finance Essay Example | Topics and Well Written Essays - 2000 words

Behavioural finance - Essay Example Incurring of additional risk helps attain high rates of return. There has been a proposal relating to the utility maxim and the general solution for the portfolio selection problem (Von Neumann and Morgenstern, 2007). The process of making an investment choice includes; choosing a unique optimum combination of risky assets and separate choice regarding to the allocation of funds. To obtain a maximum resulting satisfaction, there is combination and application of certain wants and commodities. The weakness of this model is it’s cumbersome to separate the purely technical from the ones in the conceptual nature. According to Mr. Jack Treynor, the total utility function can be given by U = f (E, a) illustrating the meters of distribution and the expected value and the standard deviation, where E indicates the future wealth and a shows the standard deviation under prediction (Markowitz, Miller & Sharpe, 1991). There is the preference of a high expected future wealth to a value which is low; this is known as ceteris paribus illustrated as (dU/dEw > 0). This leads to an upward slope as seen in the earlier graph of risk against the expected rate of return. For a simpler analysis, there is an assumption that an investor decides to commit an amount (W) of their wealth to investment. By letting R be the rate of return and W as the terminal wealth, then; R= (Wt- Wi)/Wi. The mean-variance under certain conditions leads to unsatisfactory predictions of behaviour. A model based on semi-variance is preferable basing on standard deviation and variance (Markowitz, Miller & Sharpe, 1991). There is an assumption that the curves can diminish marginal rates of substitution between E and ÃŽ ±, from the earlier equations. There is a derivation of indifference curves from the assumption that the investor wishes to maximise the expected utility and thus,

American Revolution Essay Example | Topics and Well Written Essays - 250 words - 5

American Revolution - Essay Example Ramsay feels that the power of constitutional amendment is a great political innovation because through it people are able to make changes in the laws enshrined in the Constitution. The power of constitutional amendment in America will also help in ending all sorts of oppression.2) Why does Winthrop believe that a bill of rights is in the Constitution? Winthrop argues that the bill of rights is important in constitution making. He believes that the bill of rights helps in proper and efficient legislation since civil rights and freedom are respected during legislation. The bill of rights ensures the protection of minority in a republic. The protection also ensures equity in power sharing and inclusion of minorities in decision-making.3) How do Ramsay and Winthrop differ concerning how the principle of representation operates in the United States?Ramsay and Winthrop tend to differ regarding the operation of the American principle of presentation. Ramsay argues that the people determine the activities of the arms of the legislative body (Ramsay 176). The people elect the representatives who have good interests, while Winthrop argues that it is not possible for different states to come together and allow administration by one legislative system. He says this may lead to an oppressive rule (Tyranny) since large states will want to dominate the administrative system. Many states have suffered negative impact such as the Spanish provinces that collapsed due to improper administration.

NURSING (POPULATION AND SAMPLE DISTRIBUTION)-2 Assignment

NURSING (POPULATION AND SAMPLE DISTRIBUTION)-2 - Assignment Example This is also supported by the research results that the Health Functioning variable being determined is a considerable cause for the differences between women and men in carrying out comparative analysis for social support, quality of life and perceived coping. The t-ratio is significant because it indicates the difference between males and females. This is because the alpha value for the study was set at 0.05. Mental health was the largest variance between males and females with a value of -3.15. The data shows that t-ratio = -2.54 have a smaller p value that -2.50. This is an indication of a better health future for men, and women post MI physical roles and components, are highly interconnected and statistically noteworthy. Type 1 error results when the null hypothesis is rejected. There is a risk of Type 1 error in this study because multiple t-tests were performed on the study data. Multiple t-tests increase the risk for Type 1 errors. Bonferroni procedure is necessary for this study because it reduces the risk for Type 1 error. A number of multiple t-tests were conducted on the study data that increased the risk for Type 1 data. Therefore, Bonifferoni procedure is required to reduce risk of Type 1 error. df is the degree of freedom. A number of df values were reported, in the study, because they describe the freedom of different score’s values, in relation to other exiting scores’ values and sum of the scores. The differences between males and females post MI is significant. If this is consistent with the previous research, then I can assume that there will be a better health future for men, and women post MI physical roles and components will be highly interconnected and statistically

The Foreign Policy In The USSR During And After The Cold War Essay

The Foreign Policy In The USSR During And After The Cold War - Essay Example As the animosity between the Communist Soviet Union and the Capitalist United States spread to various countries all over the world, the eventual result was that both Asia and Europe were divided with almost all countries on the two continents being granted the option of willingly pledging their alliance with either of the two powers or being forced into accepting an alliance. Hitler’s suicide and the subsequent end of the World War II was seen to be a crucial catalyst in the ushering in of a new era marked by widespread decolonization as well as the liberation of most of the countries that had previously been enslaved (McCannon, 2010). These newly liberalized countries were seen to be battling with numerous challenges including widespread territorial divisions as well as the problem of having bankrupt economies, this situation inadvertently leads to the countries experiencing a large-scale exodus of refugees. The Capitalistic and Communist Nations were quick to utilize this o pportunity and started to attempt to influence these newly liberated countries by offering them financial aid (Bulliet, 2009).  This move by the two opposing powers was seen to further fuel their ongoing rivalry. The Cold War was seen to be mainly characterized by numerous numbers of both international and domestic military coalitions, espionage developments, wide spread armament race, rampant political propaganda as well as particularly destructive technological developments.   Gradually, this Cold War saw the development of nuclear arms as well as a space race between the warring countries of the USSR and United States. It happened to be quite ironic that the newly liberated countries were being forced to essentially become part of a world that happened to now be polarized into two factions that forced these countries to essentially align themselves and support either one of the two superpower blocs. However, not all countries opted to join the two super power blocks with coun tries such as India and Yugoslavia opting to rally and form a

707 discussion 2 Assignment Example | Topics and Well Written Essays - 250 words

707 discussion 2 - Assignment Example In addition, tethered PHR also offers patients’ access to medical information and can therefore promote self-care for better quality of health (Health IT, 2013). PHR influence health information exchange though provision of data bank on a patient’s information, from a patient’s records. It therefore promotes communication between a patient and healthcare personnel, with the patient as the source of information. An electronic health record, however, is a maintained database by healthcare facility that uses electronic systems and offers access of the information to authorized care personnel or care facilities. The system therefore facilitates exchange of among healthcare facilities, departments, or healthcare personnel. Consequently, PHR has the advantage of facilitated communication for diagnosis and timely care delivery (Health IT, 2013) while electronic health records has the advantages of minimizing chances of medical mistakes and ensuring appropriate care through updating care personnel (Medicare, n.d.). The main disadvantage of PHR is its limited scope of information transfer and possible unreliability of information source , a patient who may lack medical expertise, while the main disadvantage of electronic health records is possible breach of confidentiality and privacy due to information access by multiple personnel and at multiple access points. Health IT. (2013). Are there different types of personal health records (PHRs)? Health IT. Retrieved from: